by Omar Wally
It is that time of the year when hundreds of people living in the Greater Banjul Area commute to the rural part of the country to spend Eid prayers locally known as “Tobaski”, with families, friends and loved ones. Over the years, those who embarked on such journey face lots of challenges, such as inadequate transportation, drivers charging extra fees, pick-pocketing among others.
But with the coming of Gambia Transport Service Company (GTSC), those challenges seem to be over. Since last week, GTSC has been dispatching twenty one buses daily to transport people across the length and breadth of the country.
GTSC marketing manager Fabuka Njaay, said 2017 service is different from previous years adding that this year they introduced pre-payment. He noted that the pre-payment entails customers coming to the depot a day before their trips to buy their tickets in advance, this makes their travels easy and convenient. “We dispatch twenty one buses daily and commuters’ perception towards GTSC has been boosted.”
Njaay said the pre-payment erased the factor of pick-pocketing and other challenges faced by commuters and as a marketing unit he went on to say that are dedicated to excellent customer service. “I can confidently tell you that the marketing unit has been tasked to come with a platform whereby our booking systems and methods of payment will be easier come next year.”
Njaay stated that with the new method people can buy tickets without coming to the depot; they can go to agents who will be selling tickets for GTSC that is the level GTSC is heading to.
